Hi There! Please familiarize yourself with our Terms & Conditions.

How do I pay?

We have a client portal where payment is processed. If you did not onboard yourself through the instant quote button on our website, we will create an account on your behalf after you have spoken to a Scooperfy representative. We will then send your login info to your email. The process to sign up is simple and takes under two minutes. Inside of your portal account, you will have access to copies of all paid invoices, records of past cleanups, and you can link your credit/debit card into the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts.

Note:

Your card will need to be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. 

Do you bill monthly?

Yes: Billing occurs on the 1st of each month before services are provided.

Payments for initial or one-time cleanups are due on the day of your cleanup.

For Recurring: On your first cleanup, we will bill for the initial cleanup as well as prorate the remainder of the month at the same time. Then, you're all set up for 1st of the month billing.

If payment is not received before your first cleanup of the month you will be removed from the service schedule until payment is processed. Services billed for the month are non-refundable. If you choose to cancel, we are more than happy to clean for the remainder of the month for you if needed.

Scooperfy uses the data we collect to operate our business, analyze performance, and continue to provide 5-star service. By accepting the terms and conditions, you give Scooperfy permission to use collected information for advertising and marketing purposes. This may include sending promotional communications, targeting advertising, and presenting you with relevant offers.

What time will you be at my home?

With respect to scheduling, we are unable to provide a timeframe on your scoop day. We have many yards to clean, and our routes are constantly being optimized for efficiency. This also helps keep our rates low for you! Our routes run from around 7am to dark.

Communication is important and you will always receive notice via text when we are on the way. We provide about 60 minutes' notice, so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute on-the-way text. We don’t want to bother you at 6am. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance.

Do I have to be home when you clean?

No, you do not have to be home when we clean. We simply ask for easy access to your gate. We can also clean with the doggies in the yard as long as they are very friendly. Our team loves all animals - it’s why we started Scooperfy! Once the cleanup is completed, we will send a picture of your closed gate to your email on file, so you have records of it.

Note: If our staff has never met your dogs before and you are home, please let the technician know ahead of time that you will be letting the dogs out for an introduction. We don’t want to startle anyone!

What Happens If my Service Day is on a Holiday?

Great question! If your service day falls on a major holiday, we will skip that week's cleanup and perform double dooty the following week. You will still be charged due to 2 weeks of accumulated poo in the yard.

Do you disinfect your equipment?

Yes! We disinfect our equipment after each cleanup with an organic, kennel-grade disinfectant to prevent the spread of germs.

Do You Take The Waste Away?

Due to the excessive amount of accumulated waste, we do not take the dog waste away with us. Once the cleanup is complete, we will place the waste inside of your trash receptacle if it's outside. Otherwise, we will double/triple bag the waste so it's presentable and place the bags by your gate.

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to Scooperfy.com and Scooperfy LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Scooperfy LLC include Scooperfy.com and dookys.com. The Scooperfy website is a Marketing & Promotions site. By using the Scooperfy website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered, Scooperfy may collect personally identifiable information, such as your: First and Last Name, Mailing & Physical Address, E-mail Address, Phone Number, Information about your home such as gate locations, areas to be cleaned. Information about your pets including names & birthdays.

Scooperfy may also collect anonymous demographic information, which is not unique to you, such as your: Age, Gender, Household Income, Locations

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Scooperfy’s public message boards, this information may be collected and used by others.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

Scooperfy collects and uses your personal information to operate and deliver the services you have requested.

Scooperfy may also use your personally identifiable information to inform you of other products or services available from Scooperfy and its affiliates.

Sharing Information with Third Parties

Scooperfy does not sell, rent, or lease its customer lists to third parties. Scooperfy may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party.

Scooperfy may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Scooperfy, and they are required to maintain the confidentiality of your information.

Scooperfy may utilize user information on 3rd party advertising platforms such as Google Ads, Facebook Ads, or other social media sites and marketing channels.